Due to our non-disclosure agreement, we cannot disclose the company name. However, the information will be available for your review once you have completed the online registration process.

Some of the companies we provide virtual services are listed below:

Tax Preparation Utility Companies Major Retail Chains
Roadside Assistance Resort Hotels & Travel Cruise Ships & Travel
Website & Chat Support Recreation & Theme Parks Online Retail & Office Products
Sales and Service Companies Wireless Services

Work From Home | International Vacation

The company operates membership programs for vacationers and provides value-added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market since 1976. The company comprises approximately 3,000 resorts in more than 80 nations.

 

Expectations: 

  • Service members in a friendly and courteous manner while executing their vacation exchanges
  • Assist members in placing their wait-list requests for a resort that is currently unavailable
  • Offer members alternative vacation options if their first choice is unavailable
  • Sell membership packages by advising members of the features and benefits of the Core, Gold and Platinum levels
  • Use effective presentation and sales skills to offer the members Interval International products on every appropriate call
  • Demonstrate listening and communication skills to solve member concerns for First Call Resolution, ultimately avoiding escalation
  • Be genuinely interested in providing the members with an exceptional customer service experience

Certification:

  • Maintain 100% attendance throughout the entire certification course up to and including all live certification call-taking days
  • Complete assigned homework on a daily basis
  • Successfully pass all quizzes with a 90% or higher, and all exams with a 90% or higher average
  • Successfully pass role-play scenarios with the instructor prior to being released to live certification
  • Successfully pass live certification calls with the Interval International Quality Assurance
  • Provide a completed notarized Affidavit of Identification with photo ID.

Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Customer Service
  • Languages: Spanish, French
  • Eligibility:18+, Pass Background & Certification, Be Teachable & Excellent
  • Type:Contract (1099)
  • Schedule Options:Monday-Friday 3am-1pm EST • Saturday 10am-1pm EST • Sunday 10am-1pm EST *Subject to change based on client needs.
  • Hourly Pay:$14.00
  • Max Pay:$18.00 (Based On Weekly Performance Bonuses
  • Min Hours Weekly:15
  • Max Hours Weekly:70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.

Work From Home | Cruise Line |

Company: World’s most popular cruise line with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands.

Expectations:

Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Cruise Line Direct Sales Program:

Direct Sales Calls:

  • Inbound calls for assistance with booking a cruise from client’s customers.
  • Inbound calls for assistance with cruise specific questions, quotes and more!
  • Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
  • Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

Casino Calls:

  • Inbound calls for assistance with client specific promotions from client’s customers.
  • Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

Certification:

  • Timely completion of all self-paced modules with 100%.
  • Successfully pass all quizzes and exams (Score of 90% or higher on the final exam).
  • Successfully pass role-play scenarios.
  • Pass mock calls – Complete 4 scenarios within 60 minutes with 2 of those scored at 90%.
  • Select and service a minimum of 6 intervals daily during the live calls.
  • Provide a completed Notarized Affidavit of Identification and Photo ID.
  • Successfully pass a drug screening.

Work From Home, Save On Transportation, Write Off Business Expenses.

Additional Info

  • Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York
  • Functions: Sales
  • Languages: English
  • Eligibility:18+, Pass Background & Certification, Be Teachable & Excellent
  • Type:Contract (1099)
  • Schedule Options:7 Days a week, 24/7 – 365 Days per Year (first 90 days of service is 8:00 a.m. – midnight EST.)
  • Hourly Pay:$9.00
  • Max Pay:$20.00 (Based On Weekly Performance Bonuses
  • Min Hours Weekly:15
  • Max Hours Weekly:70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through process.

Tax Company

Company: Is an American enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.

Expectations: 

Below is a partial scope of services your call center can expect on the product support program:

  • Interact with tax customers via phone, focusing on tax-related questions, data entry, and navigation.
  • Research, analyze and determine an appropriate course of action for customers.
  • Be a positive representative for tax company products; take a caring and empathetic approach to customer interactions.
  • Articulate how to use the tax company product accurately and efficiently resolve customer inquiries on the first contact.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.
  • Provide support via phone.

Certification:

  • Learners will need to complete and successfully pass a pre-enrollment
  • Successful completion of the Tax self-paced course, assignments, module quizzes and exams
  • Pass all exams and quizzes with a score of 90% or higher
  • Provide a completed notarized affidavit of identification with photo ID

Work From Home | Roadside Assistance

Company: This company provides consistently high-quality assistance services to more than 21 million valued customers of their 120 major corporate clients. Partner to service the elite roadside service program today!.

 

Expectations: Below is a partial scope of services your company can expect on the roadside assistance program:

• Inbound calls for roadside assistance and other service requests from client’s customers and/or client account
representatives.
• Possible outbound calls to the client, client’s customers and/or client account representatives for status and
clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client
account representatives.
• Outbound coordination to client’s independent service providers, such as tow trucks.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary
services.

Certification:

  • Agent must complete all self-paced modules and assessments
  • Complete all exams scoring 80% or higher (two attempts)
  • Complete Notarized Affidavit of Identification with Photo ID
  • Participate in all call taking days as follows:
 Additional Info
  • Restricted States:1.3.17 wv31
  • Functions: Customer Service
  • Languages: English
  • Eligibility:18+, Pass Background & Certification, Be Teachable & Excellent
  • Type:Contract (1099)
  • Schedule Options:7 days a week, 24 hours a day – 365 days a year
  • Hourly Pay:$9.00
  • Max Pay:$12.00 (Based On Weekly Performance Bonuses
  • Min Hours Weekly:15
  • Max Hours Weekly:70
  • Training Mandatory: Certification class 4 hours daily for 3 to 6 weeks. Proper equipment needed. Our support team will guide through the process.

A Work From Home Customer Support Company!

Freedom Virtual Solutions is a virtual call center partnered with Arise Virtual Solutions. We provide an opportunity for people like you to work from the comfort of your home. The Arise Platform connects a wide range of customer support opportunities from Fortune 500 and other world-class clients. They include providing customer service, tech support, and inbound sales, via email, phone, and chat, for some of the world’s leading companies!

Work From Home!